Hello, i’ve recently come across this website and I thought I was the only one. I am absolutely devestated and disappointed to Microsoft. I am a student. I need a screen that’s good enough to Read more…
What is Flickergate?
We are customers of Microsoft who have invested $1500+ on new Surface Pro devices which have developed screen flickering, rendering the devices unusable. The flickering normally occurs 1 year after purchase when the warranty is already expired. This means that owners are forced to pay $450 for an out-of-warranty exchange from Microsoft. However, many users experience the same flickering on their refurbished Surface Pro replacements. 2000+ customers have complained on Microsoft’s support forums and this number is growing by the day. However, Microsoft has not acknowledged the issue. We recommend potential buyers to AVOID surface pro devices until Microsoft has fixed this problem because there is a high chance that your device will become unusable within a year.
(Signing the petition only requires an email. This petition does not ask for any donation and if the petition site change.org asks you for any, it’s not from our side)
What is the solution?
Unfortunately no software fix is available for this problem. Some of users were offered replacements as fix by Microsoft but the problem still remains there as users reported on the official forum of MS that they had the same problem with 3,4 consecutive replacements.
What do we expect from Microsoft?
Surface Pro’s are marketed and priced as premium devices. Microsoft should therefore respond accordingly by acknowledging the issue and offering a solution. If the issue is a hardware fault, then Microsoft should recall affected devices.
Update: Microsoft released a short statement after the wide spread media coverage of the issue, stating that they are aware of it and customers of defective Surface Pros should contact MS Support.