What is Flickergate?

“Affected customers are requested to join us at https://forum.flickergate.com

We are customers of Microsoft who have invested $1500+ on new Surface Pro devices which have developed screen flickering, rendering the devices unusable. The flickering normally occurs 1 year after purchase when the warranty is already expired. This means that owners are forced to pay $450+ for an out-of-warranty replacement  (refurbished) device from Microsoft.

However, many users have had the flickering recur on their refurbished Surface Pro replacements.   2000+ customers have complained on the official Microsoft support forums and this number is growing by the day.  To date, Microsoft has not acknowledged the issue.   We recommend potential buyers AVOID Surface Pro devices, and point to Consumer Reports removing their buy recommendation for Surface devices until Microsoft has fixed this problem because there is a high chance that your device will become unusable within a year.

What is the solution?

Unfortunately, no software fix is available for this problem. Some users have been offered replacement devices as a fix by Microsoft but the problem often recurs in these devices. There are users who have reported on the official Microsoft support forum that they had the problem recur with 3 or 4 consecutive replacements.

What do we expect from Microsoft?

Surface Pro’s are marketed and priced as premium devices. Microsoft should, therefore, respond accordingly by acknowledging the issue and offering a solution. If the issue is a hardware fault, then Microsoft should recall affected devices.

Update: Microsoft released a short statement after the widespread media coverage of the issue, stating that they are aware of the issue and that customers with defective Surface Pros should contact MS Support. To date Microsoft is still charging $450+ (depending on location) for out of warranty replacement (refurbished) devices.

Update (23/3/2018)

Due to sheer number of issues being submitted, its almost impossible to manage and post them online here. So we have added a forum for FlickerGate with dedicated section for Issues Posting. Kindly follow the following link to FlickerGate Forum to share your story.

https://forum.flickergate.com

Furthermore, almost all of us are posting on random forums for help and possible solutions. With our own forum, we will be able to plan systematically for this issue at a single point of discussion.

Also consider becoming a part of the class action lawsuit investigation against Microsoft, share your details with Migliaccio & Rathod LLP

 

A Glimpse of the Issue

Affected Customers

Click Here to read all stories

Our Story

Karol Miklosko – SP4

Hi there, I am also one of the unlucky ones, my Surface Pro 4 also has some screen issues, including flickering, shaking of the screen, and the stripes at the bottom of the screen, reflecting Read more…

Our Story

Lan Kien HO

As title, I have tried many online solutions but unsuccessful. The one which is on TheVerge today (2 Feb 2018) as to put it in freezer just could help me extend another few minutes of Read more…

Our Story

Luis M Valentin

Thanks for setting up this site and keeping up the pressure on Microsoft. My Surface Pro 4 has also been suffering from display issues (flickering and ghosting) since a few months ago.  

Our Story

Rob Glazier

First of all thank you for raising this issue. My hope is that Microsoft fixes this problem. My experience:   This has been going on intermittently for about a year. The bottom strip of screen Read more…

Our Story

Jákup Viljam Dam

After about 3-4hours of this kind of use, it starts to become a bit hot on the back and later the flickering starts. I tried to just let the surface stand for awhile and it Read more…

Our Story

TC Yong – SP4 Core M3

​Here my story, I purchased a SP4 Core M3 last year February at Malaysia electric shop, and having screen shaking/jumping issue since July 2017, I have tried several methods for example reset/restore/clean install OS, but Read more…

You can use this form to submit details of your own issue or to simply get in touch with us.

If the form does not work or if you want to send photos/videos then send it via email:
[email protected]

Contact Us

Facebook
Google+
https://flickergate.com
Twitter